Job Role

The Waiter is responsible for delivering excellent customer service by taking food and beverage orders, serving guests efficiently, and ensuring a pleasant dining experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced hospitality environment while upholding the highest standards of service and professionalism.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.

• Present menus and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies).

• Take accurate food and beverage orders and relay them to the kitchen/bar staff.

• Serve food and drinks in a timely, courteous, and efficient manner.

• Ensure tables are clean, properly set, and well-presented before and after service.

• Handle guest complaints or concerns with patience and professionalism, escalating issues when required.

• Process payments (cash, credit card, or room charge) and provide accurate change/receipts.

• Adhere to all food safety, hygiene, and service standards as per company policy.

• Maintain knowledge of menu items, daily specials, and promotions.

• Support team members and assist in other duties as assigned by supervisors or management.

Qualifications

• High school diploma or equivalent (Hospitality-related qualification is an advantage).

• Previous experience as a waiter/waitress in a hotel, restaurant, or hospitality environment preferred.

• Basic understanding of food safety and hygiene practices.

• Proficiency in English; knowledge of additional languages is a plus.

Skills

• Excellent communication and interpersonal skills.

• Strong customer service orientation with a friendly and approachable personality.

• Ability to multitask and work under pressure in a fast-paced environment.

• Good memory and attention to detail for taking and delivering orders accurately.

• Team player with a positive attitude.

• Flexibility to work different shifts, including weekends and holidays.

• Professional appearance and grooming standards.

Terms & Conditions

1. Food                                                            –  Free duty food provided by the company.

2. Transportation                                            – Free transportation.

3. Accommodation                                         – Free sharing accommodation for non-executive staff, and single accommodation for executive staff as per company policy.

4. Medical                                                        – As per company policy.

5. Contract Period                                           – Two (02) years, renewable for an extended period.

6. Probation Period                                        – 100 days.

7. Working Hours                                           – 08 hours per day with one day off per week.

8. Vacation                                                      – 30 days per year.

9. Visa                                                             – Article No. 18 Job Visa.

10. Air Ticket                                                   – One-way free air ticket after completing the contract.

Tagged as: food service, Restaurant Staff